The 2023 Cameroon Customer Experience
Summit & Expo
07.10.2023 – 07.10.2023
Douala, Cameroon
About the Summit & Expo
The 2023 Cameroon Customer Experience Summit & Expo is Cameroon’s largest customer experience gathering, bringing together Customer Experience executives and professionals from diverse sectors of activities and industries.
Featuring High profile presentations, panel discussions, networking, customer experience training, group discussions and the first-ever B2B Customer Experience Exposition in Cameroon.
This event is the epicentre of CX Transformation in Cameroon. The one place where those changing the Customer experience landscape in Cameroon will be exchanging ideas, learning from best practices and shaping the future of the industry during the 2023 Customer Service week.
For all inquiries please contact us:
What to Expect
Keynote Presentations
Keynote presentations and Panel discussions by people leading Customer Experience Transformation in Cameroon's biggest institutions.
Panel Discussions
Quality exchange between experts on trending customer experience issues and their approach on customer experience transformation.
High Value Training
High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within financial institutions.
B2B Expositions
A Business-to-business exposition area, with companies and customer experience solution providers pitching their solutions and making connections.
cameroon CX Research
The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the financial sector.
Networking Sessions
This is the one place where eveyone who matters in the Customer Experience Space in Cameroon will be. A place to meet, greet and network.
Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience.
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Blaise Etoa
Directeur Marketing & Communication - Société Générale Cameroun
Blaise Etoa
Directeur Marketing & Communication - Société Générale CamerounComing up soon...
Themes
- CX Technologies and tools for improving Voice of the Customer Programs.
- Building a customer-centric culture through Employee Experience.
- Mastering customer journeys.
- AI & Machine learning at the heart of CX Transformation.
- Customer service standards, compliance & best Practices.
Thèmes
- Les technologies et outils CX qui permettent d’améliorer les programmes de voix du client.
- La création d’une culture centrée sur le client à travers l’expérience des employés.
- Maîtriser les parcours clients.
- L’IA et le Machine Learning au cœur de la transformation du CX.
- Les standards du service client, conformité et meilleures pratiques.
Agenda
Coming up soon...
Registration of Participants
Keynote Talk
Presentations and Panel Discussions
Networking Lunch & Group Photos
Training & Masterclasses
Closing Remarks & End of Forum
Expert Pass
- Access to the forum discussions sessions.
- Access to the Masterclass Sessions
- For Customer Experience Directors.
Personal Pass
- Access to the 2 day summit and B2B Expositions.
- Access to the masterclass sessions.
- Access to the Customer Service fair
company Pass
- 10 People representing a company.
- Access to the two day Summit and Fair
- A tent at the customer service fair
Partners & Sponsors
Coming up soon...