Cameroon Customer Experience Events

The 2023 Cameroon Customer Experience
Summit & Expo

07.10.2023 – 07.10.2023

Douala, Cameroon

About the Summit & Expo

The 2023 Cameroon Customer Experience Summit & Expo is Cameroon’s largest customer experience gathering, bringing together Customer Experience executives and professionals from diverse sectors of activities and industries.

Featuring High profile presentations, panel discussions, networking, customer experience training, group discussions and the first-ever B2B Customer Experience Exposition in Cameroon.

This event is the epicentre of CX Transformation in Cameroon. The one place where those changing the Customer experience landscape in Cameroon will be exchanging ideas, learning from best practices and shaping the future of the industry during the 2023 Customer Service week.

For all  inquiries please contact us:

Tel: +237 651 781 862 / +237 233 471 573
Email: events@cx-touchpoints.com

What to Expect

Keynote Presentations

Keynote presentations and Panel discussions by people leading Customer Experience Transformation in Cameroon's biggest institutions.

Panel Discussions

Quality exchange between experts on trending customer experience issues and their approach on customer experience transformation.

High Value Training

High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within financial institutions.

B2B Expositions

A Business-to-business exposition area, with companies and customer experience solution providers pitching their solutions and making connections.

cameroon CX Research

The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the financial sector.

Networking Sessions

This is the one place where eveyone who matters in the Customer Experience Space in Cameroon will be. A place to meet, greet and network.

Speaker Panel

Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience. 

Habiba

Senior Manager Relation Client B2B - Orange Cameroun

Habiba

Senior Manager Relation Client B2B - Orange Cameroun

Clement YUYUN

Assistant Managing Director - Union Bank Cameroon

Clement YUYUN

Assistant Managing Director - Union Bank Cameroon

Roland KWEMAIN

Chairman - Go Ahead Africa Ltd 2010 JCI World President

Roland KWEMAIN

Chairman - Go Ahead Africa Ltd 2010 JCI World President

Marie-Rose DAYA T.

General Manager Customer Experience & Services - MTN Cameroon

Marie-Rose DAYA T.

General Manager Customer Experience & Services - MTN Cameroon

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Coming up soon...

Themes

  • CX Technologies and tools for improving Voice of the Customer Programs.
  • Building a customer-centric culture through Employee Experience.
  • Mastering customer journeys.
  • AI & Machine learning at the heart of CX Transformation.
  • Customer service standards, compliance & best Practices.

Thèmes

  • Les technologies et outils CX qui permettent d’améliorer les programmes de voix du client.
  • La création d’une culture centrée sur le client à travers l’expérience des employés.
  • Maîtriser les parcours clients.
  • L’IA et le Machine Learning au cœur de la transformation du CX.
  • Les standards du service client, conformité et meilleures pratiques.
2021 Cameroon Customer Experience Summit
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Agenda

Coming up soon...

Registration of Participants

Forum Hall
8:30 - 9:00

Keynote Talk

Forum Hall
09:05 - 9:25

Presentations and Panel Discussions

Forum Hall
9:30-13:00

Networking Lunch & Group Photos

Forum hall
13:05 - 14:30

Training & Masterclasses

Forum Hall
14:35 - 17:00

Closing Remarks & End of Forum

Forum Hall
17:05
Pricing Plans

Participation Packages

Invitation Only

Expert Pass

FREE25 Spots ONLY

  • Access to the forum disucssions sessions.
  • Access to the Masterclass Sessions
  • For Customer Experience Directors.

Personal Pass

XAF150000

  • Access to the 2 day summit and B2B Expositions.
  • Access to the masterclass sessions.
  • CX Practitioners, industry practitioners...
Corporate Ticket

company Pass

XAF600000

  • 5 People representing a company.
  • Access to the two day Summit , B2B Expositions and masterclasses.
  • Company listed on event platforms.
2021 Cameroon Customer Experience Summit
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ABOUT

Cameroon Customer Experience Events

These are customer Service / Experience forums, conferences, meetups, fairs, and awards organized by CX Touchpoints Group in Cameroon & Africa at large. These events bring together Cameroon's leading customer experience experts and industry practitioners, who share ideas, network, learn and develop strategies for transforming the customer experience in the country.

Partners & Sponsors

Coming up soon...