Event Details

  • Start Date 04/21/2023
  • Start Time 08:00
  • End Date 04/21/2023
  • End Time 18:00
  • Location Hôtel La Falaise Bonapriso, Douala, Cameroon
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Target Organizations

  • Commercial banks in Cameroon.
  • Insurance institutions in Cameroon.
  • Fin-tech Companies
  • Mobile Money & Money Transfer Institutions
  • Microfinance Institutions.

Themes & Discussion Topics

  • Leveraging Technology to improve financial services customer experience.
  • The Cameroon Customer Experience Index – Bank and Financial Services
  • Designing, deploying, and measuring customer experience programs in banks and financial services.
  • CX Best Practices & Case Studies.
Topics Speakers Time Venue
Registration of Participants 8:00 Forum Hall
Welcome Address
Speakers Coming Soon
8:30 Forum Hall
Panel 1: Designing, deploying and measuring customer experience programs in banks and financial services.
Aldabella Emilie Nson
Régine Ekwa Ngalle Yonn
Mirko Buonerba
8:55 Forum Hall
Coffee Break 9:50 Forum hall
Panel 2 : Leveraging Technology to improve financial services customer experience.
Dr. -Ing. Nkwenti Azong-Wara
Dowonogan KONE
Riter METIAYIM
Simo Fongang Erick
10:30 Forum Hall
Panel 3: Re-inventing customer loyalty in the financial services sector.
Augustine EWANE LOBE
Edmond Junior JEMBA
11:35 Forum Hall
Case Study & sharing of best practices - Banking
Blaise Etoa
12:30 Forum Hall
Networking & Lunch 13:00 Forum Hall
Case Study & sharing of best practices - Mobile Money
Alain Claude NONO
14:05 Forum Hall
Cameroon Customer Service Index - Banking & Fiinancial Services.
Dr. Sundjo Fabien
14:40 Forum Hall
Showcase - The Voice of the Customer
Mirko Buonerba
15:10 Forum Hall
Masterclasses 15:45 Forum Hall
Closing Remarks & End of Event 17:50 Forum Hall