Event Details
- Start Date 03/03/2023
- Start Time 08:00
- End Date 03/03/2023
- End Time 18:00
- Location Hôtel La Falaise Bonapriso, Douala, Cameroon
Target Organizations
- Commercial banks in Cameroon.
- Insurance institutions in Cameroon.
- Fin-tech Companies
- Mobile Money & Money Transfer Institutions
- Microfinance Institutions.
Themes & Discussion Topics
- Leveraging Technology to improve financial services customer experience.
- The Cameroon Customer Experience Index – Bank and Financial Services
- Designing, deploying, and measuring customer experience programs in banks and financial services.
- CX Best Practices & Case Studies.
| Topics | Speakers | Time | Venue |
|---|---|---|---|
| Registration of Participants | 8:30 - 9:00 | Forum Hall | |
| Keynote Talk |
|
09:05 - 9:25 | Forum Hall |
| Presentations and Panel Discussions |
|
9:30-13:00 | Forum Hall |
| Networking Lunch & Group Photos | 13:05 - 14:30 | Forum hall | |
| Training & Masterclasses |
|
14:35 - 17:00 | Forum Hall |
| Closing Remarks & End of Forum |
|
17:05 | Forum Hall |