Event Details

  • Start Date 03/03/2023
  • Start Time 08:00
  • End Date 03/03/2023
  • End Time 18:00
  • Location Hôtel La Falaise Bonapriso, Douala, Cameroon

Target Organizations

  • Commercial banks in Cameroon.
  • Insurance institutions in Cameroon.
  • Fin-tech Companies
  • Mobile Money & Money Transfer Institutions
  • Microfinance Institutions.

Themes & Discussion Topics

  • Leveraging Technology to improve financial services customer experience.
  • The Cameroon Customer Experience Index – Bank and Financial Services
  • Designing, deploying, and measuring customer experience programs in banks and financial services.
  • CX Best Practices & Case Studies.
Topics Speakers Time Venue
Registration of Participants 8:30 - 9:00 Forum Hall
Keynote Talk 09:05 - 9:25 Forum Hall
Presentations and Panel Discussions 9:30-13:00 Forum Hall
Networking Lunch & Group Photos 13:05 - 14:30 Forum hall
Training & Masterclasses 14:35 - 17:00 Forum Hall
Closing Remarks & End of Forum 17:05 Forum Hall