- Start Date 04/21/2023
- Start Time 08:00
- End Date 04/21/2023
- End Time 18:00
- Location Hôtel La Falaise Bonapriso, Douala, Cameroon
- Commercial banks in Cameroon.
- Insurance institutions in Cameroon.
- Fin-tech Companies
- Mobile Money & Money Transfer Institutions
- Microfinance Institutions.
Themes & Discussion Topics
- Leveraging Technology to improve financial services customer experience.
- The Cameroon Customer Experience Index – Bank and Financial Services
- Designing, deploying, and measuring customer experience programs in banks and financial services.
- CX Best Practices & Case Studies.
|Registration of Participants||8:00||Forum Hall|
|Welcome Address||8:30||Forum Hall|
|Panel 1: Designing, deploying and measuring customer experience programs in banks and financial services.||8:55||Forum Hall|
|Coffee Break||9:50||Forum hall|
|Panel 2 : Leveraging Technology to improve financial services customer experience.||10:30||Forum Hall|
|Panel 3: Re-inventing customer loyalty in the financial services sector.||11:35||Forum Hall|
|Case Study & sharing of best practices - Banking||12:30||Forum Hall|
|Networking & Lunch||13:00||Forum Hall|
|Case Study & sharing of best practices - Mobile Money||14:05||Forum Hall|
|Cameroon Customer Service Index - Banking & Fiinancial Services.||14:40||Forum Hall|
|Showcase - The Voice of the Customer||15:10||Forum Hall|
|Closing Remarks & End of Event||17:50||Forum Hall|