
Event Details
- Start Date 03/03/2023
- Start Time 08:00
- End Date 03/03/2023
- End Time 18:00
- Location Hôtel La Falaise Bonapriso, Douala, Cameroon
Target Organizations
- Commercial banks in Cameroon.
- Insurance institutions in Cameroon.
- Fin-tech Companies
- Mobile Money & Money Transfer Institutions
- Microfinance Institutions.
Themes & Discussion Topics
- Leveraging Technology to improve financial services customer experience.
- The Cameroon Customer Experience Index – Bank and Financial Services
- Designing, deploying, and measuring customer experience programs in banks and financial services.
- CX Best Practices & Case Studies.
Topics | Speakers | Time | Venue |
---|---|---|---|
Registration of Participants | 8:30 - 9:00 | Forum Hall | |
Keynote Talk | 09:05 - 9:25 | Forum Hall | |
Presentations and Panel Discussions | 9:30-13:00 | Forum Hall | |
Networking Lunch & Group Photos | 13:05 - 14:30 | Forum hall | |
Training & Masterclasses | 14:35 - 17:00 | Forum Hall | |
Closing Remarks & End of Forum | 17:05 | Forum Hall |