Event Details
- Start Date 10/11/2024
- Start Time 13:30
- End Date 10/11/2024
- End Time 18:00
- Location Hôtel La Falaise Bonanjo, Douala, Cameroon
Target Organizations
- Commercial banks in Cameroon.
- Insurance institutions in Cameroon.
- Fin-tech Companies
- Mobile Money & Money Transfer Institutions
- Microfinance Institutions.
Themes & Discussion Topics
- Leveraging Technology to improve customer experiences in the sector.
- Designing, deploying, and measuring customer experience programs in the Bank & Financial Services Sector.
- Understanding and Mapping high-level Customer Journeys in the sector.
- The Cameroon Customer Experience Index – Bank & Financial Services
- CX Best Practices & Case Studies.
| Topics | Speakers | Time | Venue |
|---|---|---|---|
| Registration of Participants | 8:00 | Forum Hall | |
| Welcome Address |
|
8:30 | Forum Hall |
| Panel 1: Designing, deploying and measuring customer experience programs in banks and financial services. |
|
8:55 | Forum Hall |
| Coffee Break | 9:50 | Forum hall | |
| Panel 2 : Leveraging Technology to improve financial services customer experience. |
|
10:30 | Forum Hall |
| Panel 3: Re-inventing customer loyalty in the financial services sector. |
|
11:35 | Forum Hall |
| Case Study & sharing of best practices - Banking |
|
12:30 | Forum Hall |
| Networking & Lunch | 13:00 | Forum Hall | |
| Case Study & sharing of best practices - Mobile Money |
|
14:05 | Forum Hall |
| Cameroon Customer Service Index - Banking & Fiinancial Services. |
|
14:40 | Forum Hall |
| Showcase - The Voice of the Customer |
|
15:10 | Forum Hall |
| Masterclasses | 15:45 | Forum Hall | |
| Closing Remarks & End of Event | 17:50 | Forum Hall |