Event Details

  • Start Date 10/07/2022
  • Start Time 08:00
  • End Date 10/08/2022
  • End Time 18:00
  • Location Douala, Cameroon

The Cameroon Customer Experience Summit is the largest gathering of customer experience executives, industry leaders and customer service professionals in Cameroon. This event which comes up during the international customer service week sets the stage for discussions on topical issues affecting the delivery of customer experience in Cameroon, looks at industry trends and technologies and sets the pace for future transformations in the industry.

This event brings together top customer experience executives from some of the biggest firms in the country as well as industry practitioners, CEOs and customer service professionals.

This is the single largest gathering of customer experience professionals and executives in Cameroon. A platform for learning, networking and gaining inspiration for Customer Experience transformation programs.

Topics Speakers Time Venue
Registration of Participants 07:45-08:30 Conference Room
Opening Address 08:45-09:00 Conference Room
Panel 1 : Listening to the voice of the customer. 09:05-10:45 Auditorium
Panel 2 : Service with respect / Public Sector Customer Experience 10:50-13:00 Conference Hall
Cameroon Customer Experience Index Presentation 13:05-13:25 Conference Hall
Networking Launch 13:30-14:50 Conference Hall
Guest Speaker 15:05-15:20 Conference Hall
Panel 3 : Elevating service through the adaption of new technologies / Walking through the customer journey 15:25-17:15 Conference Hall
Panel 4: CX Best Practices and Strategy 17:30-18:30 Conference Hall
Topics Speakers Time Venue
Registration of Participants 08:30-09:00 Conference Hall
Customer Experience Training 09:35-12:30 Conference Hall
Group Discussions: 12:30-14:00 Auditorium