Head of Research & Certifications - CX Touchpoints Group
Dr. Sundjo Fabien
Dr. Fabien SUNDJO, Holds a Ph.D. in Health and Development economics, obtained under the auspices of the African Economic Research Consortium, Nairobi (AERC) collaborative PhD scholarship Program. He is the head of the research and certification committee of CX touchpoints group. He lectures at the University of Yaoundé II, University of Bamenda and Buea. Dr Sundjo was invited as speaker at the international conference on the ‘uncertainty and Complexity of Migration’ at the British Academy, London. Sundjo was one of the keynotes speakers at the University of Southampton, London, UK, in 2018. In 2019 he was one of the speakers at the Tax research conference at the University of Exeter in London.
Cameroon Customer Service Index - Banking & Fiinancial Services.Insights from the Cameroon Customer Experience Index Research. Lessons for the industry.