General Manager Customer Experience & Services - MTN Cameroon

Marie-Rose DAYA T.

    All Sessions by: Marie-Rose DAYA T.

    • 15:25-17:15 Conference Hall

      Panel 3 : Elevating service through the adaption of new technologies / Walking through the customer journey

      2022-10-07 This panel looks at ways in which service can be transformed through the adoption of new technologies. Panellist will examine existing technologies and the
    • 17:30-18:30 Conference Hall

      Panel 4: CX Best Practices and Strategy

      2022-10-07 This module looks at Customer Experience best practices we could borrow from other industries and countries. Performs a diagnosis of Cameroon’s customer experience health
    • 12:30-14:00 Auditorium

      Group Discussions:

      2022-10-08 Splitting the delegates into small groups of 10-15 people. Focused group discussions with a new resource person every 30 minutes. This gives the opportunity