Bank & Financial Services Customer
Experience Forum
Cameroon
11.04.2024 – Hotel La Falaise, Douala
About the Forum
The Bank & Financial Services Customer Experience forum is Cameroon’s Pioneer platform for stakeholders of the banking and financial services sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the banking and financial services sector.
For all inquiries please contact us:
Keynote Presentations
Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest banks and financial institutions.
cameroon CX Research
The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the financial sector.
High Value Training
High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within financial institutions.
Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the financial sector.
Target Organisations
- Commercial banks in Cameroon.
- Insurance institutions in Cameroon.
- Fin-tech Companies
- Mobile Money Companies.
- Money Transfer Agencies.
- Microfinance Institutions.
Themes
- Leveraging Technology to improve customer experiences in the sector.
- Designing, deploying, and measuring customer experience programs in the Bank & Financial Services Sector.
- Understanding and Mapping high-level Customer Journeys in the sector.
- The Cameroon Customer Experience Index – Bank & Financial Services
- CX Best Practices & Case Studies.
Agenda
Registration of Participants
Welcome Address
Panel 1: Designing, deploying and measuring customer experience programs in banks and financial services.
Coffee Break
Panel 2 : Leveraging Technology to improve financial services customer experience.
Panel 3: Re-inventing customer loyalty in the financial services sector.
Case Study & sharing of best practices - Banking
Networking & Lunch
Case Study & sharing of best practices - Mobile Money
Cameroon Customer Service Index - Banking & Fiinancial Services.
Insights from the Cameroon Customer Experience Index Research. Lessons for the industry.
Showcase - The Voice of the Customer
Masterclasses
Developing high-value customer loyalty programs. Customer Design Thinking & Journey Mapping. The CX Strategic Management Plan.
Closing Remarks & End of Event
Agenda
Coming up soon
- 8:00 Forum Hall
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Registration of Participants
- 8:30 Forum Hall
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Welcome Address
- 8:55 Forum Hall
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Panel 1: Designing, deploying and measuring customer experience programs in banks and financial services.
- 9:50 Forum hall
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Coffee Break
- 10:30 Forum Hall
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Panel 2 : Leveraging Technology to improve financial services customer experience.
- 11:35 Forum Hall
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Panel 3: Re-inventing customer loyalty in the financial services sector.
- 12:30 Forum Hall
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Case Study & sharing of best practices - Banking
- 13:00 Forum Hall
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Networking & Lunch
- 14:05 Forum Hall
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Case Study & sharing of best practices - Mobile Money
- 14:40 Forum Hall
-
Cameroon Customer Service Index - Banking & Fiinancial Services.
Insights from the Cameroon Customer Experience Index Research. Lessons for the industry.
- 15:10 Forum Hall
-
Showcase - The Voice of the Customer
- 15:45 Forum Hall
-
Masterclasses
Developing high-value customer loyalty programs. Customer Design Thinking & Journey Mapping. The CX Strategic Management Plan.
- 17:50 Forum Hall
-
Closing Remarks & End of Event
Individual Pass
- Access to the forum disucssions sessions.
- Access to coffee breaks
- Free Forum materials and certificate of participation
company Pass
- 10 People representing a company.
- Access to complete 2 days CX Summit + launch & coffee breaks
- Company listed on event platforms.
Partners & Sponsors
Coming up soon...