Cameroon Customer Experience Events
Location
Bloc L, Makepe, Douala, Cameroon
Mail Us
events@cx-touchpoints.com
Call Us
(+237) 651 781 862 / 233 471 573
Cameroon Customer Experience Events

Bank & Financial Services Customer
Experience Forum

Cameroon

21.04.2023 – Hotel Résidence La Falaise, Bonapriso, Douala

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About the Forum

The Bank & Financial Services Customer Experience forum is Cameroon’s Pioneer platform for stakeholders of the banking and financial services sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the banking and financial services sector.

For all  inquiries please contact us:

Tel: +237 651 781 862 / +237 233 471 573
Email: events@cx-touchpoints.com

Keynote Presentations

Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest banks and financial institutions.

cameroon CX Research

The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the financial sector.

High Value Training

High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within financial institutions.

Speaker Panel

Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the financial sector. 

Alain Claude NONO

CEO - Mobile Money Corporation

Alain Claude NONO

CEO - Mobile Money Corporation

Aldabella Emilie Nson

Head of Marketing, Communications & Client Engagement - Union Bank of Cameroon Plc.

Aldabella Emilie Nson

Head of Marketing, Communications & Client Engagement - Union Bank of Cameroon Plc.

Augustine EWANE LOBE

Head Customer Experience, Ecobank Cameroon

Augustine EWANE LOBE

Head Customer Experience, Ecobank Cameroon

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Dowonogan KONE

Group Marketing, Communications and Customer Experience Director - ACTIVA Group

Dowonogan KONE

Group Marketing, Communications and Customer Experience Director - ACTIVA Group

Dr. -Ing. Nkwenti Azong-Wara

CEO, Maviance PLC

Dr. -Ing. Nkwenti Azong-Wara

CEO, Maviance PLC

Dr. Sundjo Fabien

Head of Research & Certifications - CX Touchpoints Group

Dr. Sundjo Fabien

Head of Research & Certifications - CX Touchpoints Group

Edmond Junior JEMBA

Commercial and Marketing Director incharge of Digital Transformation- Chanas Assurances S.A.

Edmond Junior JEMBA

Commercial and Marketing Director incharge of Digital Transformation- Chanas Assurances S.A.

Herve Sibenou

Directeur Marketing & Customer Experience - OPTIMUM FINANCES SA

Herve Sibenou

Directeur Marketing & Customer Experience - OPTIMUM FINANCES SA

Mirko Buonerba

Global Partnerships & Business development Manager, Sandsiv+

Mirko Buonerba

Global Partnerships & Business development Manager, Sandsiv+

Régine Ekwa Ngalle Yonn

Directeur Développement Commercial - Prudential Beneficial General Insurance

Régine Ekwa Ngalle Yonn

Directeur Développement Commercial - Prudential Beneficial General Insurance

Riter METIAYIM

Country Head Customer Experience - UBA CAMEROON SA

Riter METIAYIM

Country Head Customer Experience - UBA CAMEROON SA

Simo Fongang Erick

Administrateur Directeur Général - OPTIMUM FINANCES SA

Simo Fongang Erick

Administrateur Directeur Général - OPTIMUM FINANCES SA

Target Organisations

  • Commercial banks in Cameroon.
  • Insurance institutions in Cameroon.
  • Fin-tech Companies
  • Mobile Money Companies.
  • Money Transfer Agencies.
  • Microfinance Institutions.
participate
Partner

Themes

  • Leveraging Technology to improve financial services customer experience.
  • The Cameroon Customer Experience Index – Bank and Financial Services
  • Designing, deploying, and measuring customer experience programs in banks and financial services.
  • Re-inventing customer loyalty in the financial services sector.
  • CX Best Practices & Case Studies.

Masterclass / Training

  • Developing high-value customer loyalty programs.
  • Customer Design Thinking & Journey Mapping.
  • The Customer Experience Strategic Management Plan.

Thèmes

  • Miser sur la technologie pour améliorer l’expérience client des établissements financiers.
  • L’indice d’expérience client du Cameroun – Banque et services financiers.
  • Concevoir, déployer et mesurer les programmes d’expérience client dans les banques et les établissements financiers.
  • Réinventer la fidélité des clients dans le secteurs financier et bancaire.
  • Les bonnes pratiques et les études de cas en matière de CX.

Masterclass / Formation

  • Développer les programmes de fidélisation des clients à forte valeur ajoutée.
  • Le Customer Design Thinking et la cartographie du parcours client.
  • Le plan de gestion stratégique de l’expérience client.

Agenda

8:00
Forum Hall

Registration of Participants

break
8:30
Forum Hall

Welcome Address

Speakers Coming Soon
8:55
Forum Hall

Panel 1: Designing, deploying and measuring customer experience programs in banks and financial services.

Aldabella Emilie Nson
Régine Ekwa Ngalle Yonn
Mirko Buonerba
9:50
Forum hall

Coffee Break

break
10:30
Forum Hall

Panel 2 : Leveraging Technology to improve financial services customer experience.

Dr. -Ing. Nkwenti Azong-Wara
Dowonogan KONE
Riter METIAYIM
Simo Fongang Erick
11:35
Forum Hall

Panel 3: Re-inventing customer loyalty in the financial services sector.

Augustine EWANE LOBE
Edmond Junior JEMBA
12:30
Forum Hall

Case Study & sharing of best practices - Banking

Blaise Etoa
13:00
Forum Hall

Networking & Lunch

break
14:05
Forum Hall

Case Study & sharing of best practices - Mobile Money

Alain Claude NONO
14:40
Forum Hall

Cameroon Customer Service Index - Banking & Fiinancial Services.

Insights from the Cameroon Customer Experience Index Research. Lessons for the industry.

Dr. Sundjo Fabien
15:10
Forum Hall

Showcase - The Voice of the Customer

Mirko Buonerba
15:45
Forum Hall

Masterclasses

Developing high-value customer loyalty programs. Customer Design Thinking & Journey Mapping. The CX Strategic Management Plan.

17:50
Forum Hall

Closing Remarks & End of Event

Agenda

  • 8:00 Forum Hall

  • Registration of Participants

    break
  • 8:30 Forum Hall

  • Welcome Address

    Speakers Coming Soon
  • 8:55 Forum Hall

  • Panel 1: Designing, deploying and measuring customer experience programs in banks and financial services.

    Aldabella Emilie Nson
    Régine Ekwa Ngalle Yonn
    Mirko Buonerba
  • 9:50 Forum hall

  • Coffee Break

    break
  • 10:30 Forum Hall

  • Panel 2 : Leveraging Technology to improve financial services customer experience.

    Dr. -Ing. Nkwenti Azong-Wara
    Dowonogan KONE
    Riter METIAYIM
    Simo Fongang Erick
  • 11:35 Forum Hall

  • Panel 3: Re-inventing customer loyalty in the financial services sector.

    Augustine EWANE LOBE
    Edmond Junior JEMBA
  • 12:30 Forum Hall

  • Case Study & sharing of best practices - Banking

    Blaise Etoa
  • 13:00 Forum Hall

  • Networking & Lunch

    break
  • 14:05 Forum Hall

  • Case Study & sharing of best practices - Mobile Money

    Alain Claude NONO
  • 14:40 Forum Hall

  • Cameroon Customer Service Index - Banking & Fiinancial Services.

    Insights from the Cameroon Customer Experience Index Research. Lessons for the industry.

    Dr. Sundjo Fabien
  • 15:10 Forum Hall

  • Showcase - The Voice of the Customer

    Mirko Buonerba
  • 15:45 Forum Hall

  • Masterclasses

    Developing high-value customer loyalty programs. Customer Design Thinking & Journey Mapping. The CX Strategic Management Plan.

  • 17:50 Forum Hall

  • Closing Remarks & End of Event

Pricing Plans

Participation Packages

Invitation Only

Expert Pass

FREE10 Spots Only

  • Access to the forum disucssions sessions.
  • Access to the Masterclass Sessions
  • For Customer Experience Directors
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Early Bird

Personal Pass

XAF100000

  • Access to the forum discussions sessions.
  • Access to the masterclass sessions.
  • CX Practitioners, industry practitioners...
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Corporate Ticket

company Pass

XAF500000

  • 5 People representing a company.
  • Access to the full event and masterclass
  • Company listed on event platforms.
book NOW
2021 Cameroon Customer Experience Summit
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ABOUT

Cameroon Customer Experience Events

These are customer Service / Experience forums, conferences, meetups, fairs, and awards organized by CX Touchpoints Group in Cameroon & Africa at large. These events bring together Cameroon's leading customer experience experts and industry practitioners, who share ideas, network, learn and develop strategies for transforming the customer experience in the country.

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