Bank & Financial Services Customer
Experience Forum
Cameroon
21.04.2023 – Hotel Résidence La Falaise, Bonapriso, Douala
About the Forum
The Bank & Financial Services Customer Experience forum is Cameroon’s Pioneer platform for stakeholders of the banking and financial services sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the banking and financial services sector.
For all inquiries please contact us:
Keynote Presentations
Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest banks and financial institutions.
cameroon CX Research
The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the financial sector.
High Value Training
High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within financial institutions.
Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the financial sector.
Alain Claude NONO
CEO - Mobile Money Corporation
Alain Claude NONO
CEO - Mobile Money CorporationAldabella Emilie Nson
Head of Marketing, Communications & Client Engagement - Union Bank of Cameroon Plc.
Aldabella Emilie Nson
Head of Marketing, Communications & Client Engagement - Union Bank of Cameroon Plc.Augustine EWANE LOBE
Head Customer Experience, Ecobank Cameroon
Augustine EWANE LOBE
Head Customer Experience, Ecobank CameroonBlaise Etoa
Directeur Marketing & Communication - Société Générale Cameroun
Blaise Etoa
Directeur Marketing & Communication - Société Générale CamerounDowonogan KONE
Group Marketing, Communications and Customer Experience Director - ACTIVA Group
Dowonogan KONE
Group Marketing, Communications and Customer Experience Director - ACTIVA GroupDr. -Ing. Nkwenti Azong-Wara
CEO, Maviance PLC
Dr. -Ing. Nkwenti Azong-Wara
CEO, Maviance PLCDr. Sundjo Fabien
Head of Research & Certifications - CX Touchpoints Group
Dr. Sundjo Fabien
Head of Research & Certifications - CX Touchpoints GroupEdmond Junior JEMBA
Commercial and Marketing Director incharge of Digital Transformation- Chanas Assurances S.A.
Edmond Junior JEMBA
Commercial and Marketing Director incharge of Digital Transformation- Chanas Assurances S.A.Herve Sibenou
Directeur Marketing & Customer Experience - OPTIMUM FINANCES SA
Herve Sibenou
Directeur Marketing & Customer Experience - OPTIMUM FINANCES SAMirko Buonerba
Global Partnerships & Business development Manager, Sandsiv+
Mirko Buonerba
Global Partnerships & Business development Manager, Sandsiv+Régine Ekwa Ngalle Yonn
Directeur Développement Commercial - Prudential Beneficial General InsuranceRiter METIAYIM
Country Head Customer Experience - UBA CAMEROON SA
Riter METIAYIM
Country Head Customer Experience - UBA CAMEROON SASimo Fongang Erick
Administrateur Directeur Général - OPTIMUM FINANCES SA
Simo Fongang Erick
Administrateur Directeur Général - OPTIMUM FINANCES SATarget Organisations
- Commercial banks in Cameroon.
- Insurance institutions in Cameroon.
- Fin-tech Companies
- Mobile Money Companies.
- Money Transfer Agencies.
- Microfinance Institutions.
Themes
- Leveraging Technology to improve financial services customer experience.
- The Cameroon Customer Experience Index – Bank and Financial Services
- Designing, deploying, and measuring customer experience programs in banks and financial services.
- Re-inventing customer loyalty in the financial services sector.
- CX Best Practices & Case Studies.
Masterclass / Training
- Developing high-value customer loyalty programs.
- Customer Design Thinking & Journey Mapping.
- The Customer Experience Strategic Management Plan.
Thèmes
- Miser sur la technologie pour améliorer l’expérience client des établissements financiers.
- L’indice d’expérience client du Cameroun – Banque et services financiers.
- Concevoir, déployer et mesurer les programmes d’expérience client dans les banques et les établissements financiers.
- Réinventer la fidélité des clients dans le secteurs financier et bancaire.
- Les bonnes pratiques et les études de cas en matière de CX.
Masterclass / Formation
- Développer les programmes de fidélisation des clients à forte valeur ajoutée.
- Le Customer Design Thinking et la cartographie du parcours client.
- Le plan de gestion stratégique de l’expérience client.
Agenda
Registration of Participants

Welcome Address

Panel 1: Designing, deploying and measuring customer experience programs in banks and financial services.



Coffee Break

Panel 2 : Leveraging Technology to improve financial services customer experience.




Panel 3: Re-inventing customer loyalty in the financial services sector.


Case Study & sharing of best practices - Banking

Networking & Lunch

Case Study & sharing of best practices - Mobile Money

Cameroon Customer Service Index - Banking & Fiinancial Services.
Insights from the Cameroon Customer Experience Index Research. Lessons for the industry.

Showcase - The Voice of the Customer

Masterclasses
Developing high-value customer loyalty programs. Customer Design Thinking & Journey Mapping. The CX Strategic Management Plan.
Closing Remarks & End of Event
Agenda
- 8:00 Forum Hall
-
Registration of Participants
- 8:30 Forum Hall
-
Welcome Address
- 8:55 Forum Hall
-
Panel 1: Designing, deploying and measuring customer experience programs in banks and financial services.
- 9:50 Forum hall
-
Coffee Break
- 10:30 Forum Hall
-
Panel 2 : Leveraging Technology to improve financial services customer experience.
- 11:35 Forum Hall
-
Panel 3: Re-inventing customer loyalty in the financial services sector.
- 12:30 Forum Hall
-
Case Study & sharing of best practices - Banking
- 13:00 Forum Hall
-
Networking & Lunch
- 14:05 Forum Hall
-
Case Study & sharing of best practices - Mobile Money
- 14:40 Forum Hall
-
Cameroon Customer Service Index - Banking & Fiinancial Services.
Insights from the Cameroon Customer Experience Index Research. Lessons for the industry.
- 15:10 Forum Hall
-
Showcase - The Voice of the Customer
- 15:45 Forum Hall
-
Masterclasses
Developing high-value customer loyalty programs. Customer Design Thinking & Journey Mapping. The CX Strategic Management Plan.
- 17:50 Forum Hall
-
Closing Remarks & End of Event
Participation Packages
Expert Pass
- Access to the forum disucssions sessions.
- Access to the Masterclass Sessions
- For Customer Experience Directors
Personal Pass
- Access to the forum discussions sessions.
- Access to the masterclass sessions.
- CX Practitioners, industry practitioners...
company Pass
- 5 People representing a company.
- Access to the full event and masterclass
- Company listed on event platforms.

Cameroon Customer Experience Events
These are customer Service / Experience forums, conferences, meetups, fairs, and awards organized by CX Touchpoints Group in Cameroon & Africa at large. These events bring together Cameroon's leading customer experience experts and industry practitioners, who share ideas, network, learn and develop strategies for transforming the customer experience in the country.
Partners & Sponsors
Coming up soon...