Cameroon Customer Experience Events

Bank & Financial Services Customer
Experience Forum


11.04.2024 – Hotel La Falaise, Douala

About the Forum

The Bank & Financial Services Customer Experience forum is Cameroon’s Pioneer platform for stakeholders of the banking and financial services sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the banking and financial services sector.

For all  inquiries please contact us:

Tel: +237 651 781 862 / +237 233 471 573

Keynote Presentations

Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest banks and financial institutions.

cameroon CX Research

The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the financial sector.

High Value Training

High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within financial institutions.

Speaker Panel

Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the financial sector. 

Target Organisations


  • Leveraging Technology to improve customer experiences in the sector.
  • Designing, deploying, and measuring customer experience programs in the Bank & Financial Services Sector.
  • Understanding and Mapping high-level Customer Journeys in the sector.
  • The Cameroon Customer Experience Index – Bank & Financial Services
  • CX Best Practices & Case Studies.



Coming up soon

Pricing Plans

Participation Packages

Invitation Only

Individual Pass

FREEInvitation Only (To attend apply for an invitation)

  • Access to the forum disucssions sessions.
  • Access to coffee breaks
  • Free Forum materials and certificate of participation
Corporate Ticket

company Pass


  • 10 People representing a company.
  • Access to complete 2 days CX Summit + launch & coffee breaks
  • Company listed on event platforms.
2021 Cameroon Customer Experience Summit
Play Video about 2021 Cameroon Customer Experience Summit

Cameroon Customer Experience Events

These are customer Service / Experience forums, conferences, meetups, fairs, and awards organized by CX Touchpoints Group in Cameroon & Africa at large. These events bring together Cameroon's leading customer experience experts and industry practitioners, who share ideas, network, learn and develop strategies for transforming the customer experience in the country.

Partners & Sponsors

Coming up soon...