Bank & Financial Services Customer
Experience Forum
Cameroon
03.03.2023 – Douala, Cameroon
About the Forum
The Bank & Financial Services Customer Experience forum is Cameroon’s Pioneer platform for stakeholders of the banking and financial services sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the banking and financial services sector.
For all inquiries please contact us:
Keynote Presentations
Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest banks and financial institutions.
cameroon CX Research
The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the financial sector.
High Value Training
High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within financial institutions.
Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the financial sector.
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Blaise Etoa
Directeur Marketing & Communication - Société Générale Cameroun
Blaise Etoa
Directeur Marketing & Communication - Société Générale CamerounComing up soon...
Target Organisations
- Commercial banks in Cameroon.
- Insurance institutions in Cameroon.
- Fin-tech Companies
- Mobile Money Companies.
- Money Transfer Agencies.
- Microfinance Institutions.
Themes
- Leveraging Technology to improve financial services customer experience.
- The Cameroon Customer Experience Index – Bank and Financial Services
- Designing, deploying, and measuring customer experience programs in banks and financial services.
- Re-inventing customer loyalty in the financial services sector.
- CX Best Practices & Case Studies.
Masterclass / Training
- Developing high-value customer loyalty programs.
- Customer Design Thinking & Journey Mapping.
- The Customer Experience Strategic Management Plan.
Thèmes
- Miser sur la technologie pour améliorer l’expérience client des établissements financiers.
- L’indice d’expérience client du Cameroun – Banque et services financiers.
- Concevoir, déployer et mesurer les programmes d’expérience client dans les banques et les établissements financiers.
- Réinventer la fidélité des clients dans le secteurs financier et bancaire.
- Les bonnes pratiques et les études de cas en matière de CX.
Masterclass / Formation
- Développer les programmes de fidélisation des clients à forte valeur ajoutée.
- Le Customer Design Thinking et la cartographie du parcours client.
- Le plan de gestion stratégique de l’expérience client.
Agenda
Registration of Participants
Keynote Talk
Presentations and Panel Discussions
Networking Lunch & Group Photos
Training & Masterclasses
Closing Remarks & End of Forum
Expert Pass
- Access to the forum disucssions sessions.
- Access to the Masterclass Sessions
- For Customer Experience Directors
Personal Pass
- Access to the forum discussions sessions.
- Access to the masterclass sessions.
- CX Practitioners, industry practitioners...
company Pass
- 5 People representing a company.
- Access to the full event and masterclass
- Company listed on event platforms.
Partners & Sponsors
Coming up soon...