Cameroon Customer Experience Events

7-8 October 2022 | Krystal Palace - Douala

2022CX summit

Cameroon 2022

join THE EVENT

Why You Should Attend
the Summit

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Networking

Be part of the largest gathering of customer experience professionals in Cameroon.

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Learning

Learn from seasoned customer experience executives and industry experts.

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Spark New Ideas

Get inspired from ground breaking research, ideas and best practices.

Hurry Up

Join The Summit Before
Registration Closes

2021 Cameroon Customer Service Awards
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About The event

Cameroon's Biggest CX Event

The Cameroon Customer Experience Summit is the largest gathering of customer experience executives, industry leaders and customer service professionals in Cameroon. This event which comes up during the international customer service week sets the stage for discussions on topical issues affecting the delivery of customer experience in Cameroon, looks at industry trends & technologies and sets the pace for future transformations in the industry.

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20 +
Speakers
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200
Delegates
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join THE EVENT

During this Event

A platform for learning, networking and gaining inspiration for Customer Experiencetransformation programs.

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Pre-event Workshops

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Panel Discussions

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Networking Sessions

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Demo
Sessions

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Keynote Presentations

2022 Event Speakers

Keynote Speakers & Panelist

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Marie-Rose DAYA T.

General Manager Customer Experience & Service - MTN Cameroon

Marie-Rose DAYA T.

General Manager Customer Experience & Service - MTN Cameroon

Roland KWEMAIN

Chairman - Go Ahead Africa Ltd 2010 JCI World President

Roland KWEMAIN

Chairman - Go Ahead Africa Ltd 2010 JCI World President

Clement YUYUN

Assistant Managing Director - Union Bank Cameroon

Clement YUYUN

Assistant Managing Director - Union Bank Cameroon

Habiba

Senior Manager Relation Client B2B - Orange Cameroun

Habiba

Senior Manager Relation Client B2B - Orange Cameroun

Dr. Sundjo Fabien

Head of Certification Committee - CX Touchpoints Group

Dr. Sundjo Fabien

Head of Certification Committee - CX Touchpoints Group

Riter METIAYIM

Directeur Expérience clients - UBA CAMEROON SA

Riter METIAYIM

Directeur Expérience clients - UBA CAMEROON SA

Dowonogan KONE

Group Marketing, Communications and Customer Experience Director - ACTIVA Group

Dowonogan KONE

Group Marketing, Communications and Customer Experience Director - ACTIVA Group
Agenda

Event Schedules

09:15-11:15
Auditorium

Panel 1 : Listening to the voice of the customer.

This panel looks at techniques of listening to the voice of the customer. This is a topic area that covers ways of capturing and managing customer feedback, the integration of customer feedback into process improvements and the reengineering of products and services. Experts will share practical ways in which organisations can make the voice of the customer the driving force for customer experience transformation, with a focus on specific cases and best practices from their organisations and the industry.

Speakers Coming Soon
Speaker to be Announced
11:15-11:45
Auditorium

Showcase - Demo

Showcase and demonstrations of real-time customer experience transformation projects, software or tools will be done by experts.

Speakers Coming Soon
11:50-13:50
Auditorium

Panel 2 : Service with respect

This panel shall review ways in which organisations can protect frontline staff from rising levels of hostility and abuse. The focal point of this panel is employee experience. It will examine how organisations in Cameroon can manage extreme employee exposures such as empathic distress and abuse. The panel also looks at techniques employees can adopt to better handle difficult customers. Panellists will bring out how their specific organisations are handling these aspects and share best practices from the industry.

Speakers Coming Soon
Speaker to be Announced
14:00-15:00
Room 2

Networking Launch

During the networking launch, delegates will have the opportunity to engage in one-on-one discussions with speakers, panellists and other delegates while having a meal.

break
15:10-17:10
Auditorium

Panel 3 : Public Sector Customer Experience

During this panel on Public Sector Customer Experience, panellists will review the value of improved public sector experience on the performance of public sector institutions and its impact on citizen experience. The panellist will bring out techniques for improving public sector experience with easy-to-apply steps that can be adopted by public institutions and not-for-profit organisations.

Speaker to be Announced
Speakers Coming Soon
09:15-11:15
Auditorium

Panel 4 : Elevating Service through the adoption of new technologies.

This panel looks at ways in which service can be transformed through the adoption of new technologies. Panellist will examine existing technologies and the cultural fit of these technologies in the African business environment. They will equally discuss the challenges faced with the selection and adoption of technologies in customer experience transformation programs. Panellist will propose ameliorations to existing technologies that can improve ROI in CX transformation programs.

Speakers Coming Soon
Speaker to be Announced
11:15-11:45
Auditorium

Showcase - Demo

Showcase and demonstrations of real-time customer experience transformation projects, software or tools will be done by experts.

Speakers Coming Soon
11:50-13:50
Auditorium

Panel 5 : Walking through the customer journey.

This panel examines the different stages of the customer lifecycle with a focus on challenges, opportunities and strategic actions that can be taken to improve customer experience and business performance. The panellist will discuss how customer journeys are changing in today's technology-driven world with a focus on the current trends and possible future disruptions. Panellists will weigh in their experience on how they have managed customer experience crises and lessons learned from failed CX deployment operations.

Speakers Coming Soon
Speaker to be Announced
14:00-15:00
Room 2

Networking Launch

During the networking launch, delegates will have the opportunity to engage in one-on-one discussions with speakers, panellists and other delegates while having a meal.

break
15:10-17:10
Auditorium

Panel 6 : CX Best Practices & Strategy

This module looks at Customer Experience best practices we could borrow from other industries and countries. Performs a diagnosis of Cameroon’s customer experience health bringing out what is failing in the country as well as the opportunities that the industry has. This panel equally looks at key skills expected from employees today for an effective customer experience culture as well as the leadership qualities that are needed to drive the CX transformation we all expect to see. The panel also looks at what the industry needs to do as a whole to improve customer centricity and make CX a cherished element of the corporate culture in Cameroon.

Speaker to be Announced
Speakers Coming Soon

Purchase Your Ticket

  • Individual Invitation

    Basic Pass

    One Participant (Head of customer experience within an organization).
    Free
  • Individual Pass

    Personal Pass

    Full access to the two day summit plus 1day workshop for one person.
    XAF 150,000
  • Corporate Team

    Corporate Pass

    Up to 5 people representing their company at the two day event.
    XAF 500,000

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Venue

Event Location

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Venue

Krystal Palace Hotel,
Douala, Cameroon

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Email us

events@cx-touchpoints.com

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Call us

(+237) 651 781 862

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