6-7 October 2023 | Douala
2022CX summit & EXPO
Why You Should Attend
Be part of the largest gathering of customer experience professionals in Cameroon.
Learn from seasoned customer experience executives and industry experts.
Spark New Ideas
Get inspired from ground breaking research, ideas and best practices.
Join The Summit Before
Cameroon's Biggest CX Event
The Cameroon Customer Experience Summit & Expo is the largest gathering of customer experience executives, industry leaders and customer service professionals in Cameroon. This event which comes up during the international customer service week sets the stage for discussions on topical issues affecting the delivery of customer experience in Cameroon, looks at industry trends & technologies and sets the pace for future transformations in the industry.
During this Event
A platform for learning, networking and gaining inspiration for Customer Experiencetransformation programs.
B2B & B2C Expositions
Keynote Speakers & Panelist
Coming up soon...
Speaker to be Announced
Speakers Coming Soon
Valery FRU CHEFounder - SPECTRA Group Limited
Roselyne MPOUDI NGOLEDirecteur des Produits Distribution & Marketing - SCB Cameroun
Mambe ChurchillFounder Njorku & Buyam
Ernest CHEFONActing General Manager - FINASDDEE Credit Line Cameroon
Julien MBIAResponsable Commercial Afrique Centrale - CHINT
Karine KONDOFondatrice KULTURE KLIENT
Maurice KAKICEO / Founder MKM Cameroun
HabibaSenior Manager Relation Client B2B - Orange Cameroun
Dowonogan KONEGroup Marketing, Communications and Customer Experience Director - ACTIVA Group
Clement YUYUNAssistant Managing Director - Union Bank Cameroon
Riter METIAYIMDirecteur Expérience clients - UBA CAMEROON SA
Roland KWEMAINChairman - Go Ahead Africa Ltd 2010 JCI World President
Dr. Sundjo FabienHead of Certification Committee - CX Touchpoints Group
Marie-Rose DAYA T.General Manager Customer Experience & Services - MTN Cameroon
Blaise EtoaDirecteur Marketing & Communication - Société Générale Cameroun
Ibrahim N. MBOMBOOCountry Manager - Samsung Electronics West Africa
Coming up soon...
Registration of Participants
Registration of participants, allocation of delegate badges, personal pictures with the event backdrop and selection of seats.
Welcome note and opening of the 2022 Cameroon Customer Experience Summit by the Managing Director of Orange Cameroon.
Panel 1 : Listening to the voice of the customer.
This panel looks at techniques of listening to the voice of the customer. This is a topic area that covers ways of capturing and managing customer feedback, the integration of customer feedback into process improvements and the reengineering of products and services. Experts will share practical ways in which organisations can make the voice of the customer the driving force for customer experience transformation, with a focus on specific cases and best practices from their organisations and the industry.
Panel 2 : Service with respect / Public Sector Customer Experience
This panel shall review ways in which organisations can protect frontline staff from rising levels of hostility and abuse. The focal point of this panel is employee experience. It will examine how organisations in Cameroon can manage extreme employee exposures such as empathic distress and abuse. The panel also looks at techniques employees can adopt to better handle difficult customers. Panellists will bring out how their specific organisations are handling these aspects and share best practices from the industry. The panel will also look at Public Sector Customer Experience. Panellists will review the value of improved public sector experience on the performance of public sector institutions and its impact on citizen experience. The panellist will bring out techniques for improving the public sector experience with easy-to-apply steps that can be adopted by public institutions and not-for-profit organisations.
Cameroon Customer Experience Index Presentation
This is the presentation of the global Customer Experience Index (CEI) for Cameroon. This is a CX Touchpoints Group research that; Identifies the key variables that can be used to measure customer experience in the different industries in Cameroon, Compares and contrasts the data from different industries and shows how each industry differs from another based on customer experience and lastly identifies urgent areas of improvement and proposes strategies for transforming the customer experience in each sector and the country as a whole.
During the networking launch, delegates will have the opportunity to engage in one-on-one discussions with speakers, panellists and other delegates while having a meal.
A word from the Managing Director of MTN Cameroon.
Panel 3 : Elevating service through the adaption of new technologies / Walking through the customer journey
This panel looks at ways in which service can be transformed through the adoption of new technologies. Panellist will examine existing technologies and the cultural fit of these technologies in the African business environment. They will equally discuss the challenges faced with the selection and adoption of technologies in customer experience transformation programs. Panellist will propose ameliorations to existing technologies that can improve ROI in CX transformation programs. This panel examines the different stages of the customer lifecycle with a focus on challenges, opportunities and strategic actions that can be taken to improve customer experience and business performance. The panellist will discuss how customer journeys are changing in today's technology-driven world with a focus on the current trends and possible future disruptions. Panellists will weigh in on their experience on how they have managed customer experience crises and lessons learned from failed CX deployment operations.
Panel 4: CX Best Practices and Strategy
This module looks at Customer Experience best practices we could borrow from other industries and countries. Performs a diagnosis of Cameroon’s customer experience health bringing out what is failing in the country as well as the opportunities that the industry has. This panel equally looks at key skills expected from employees today for an effective customer experience culture as well as the leadership qualities that are needed to drive the CX transformation we all expect to see. The panel also looks at what the industry needs to do as a whole to improve customer centricity and make CX a cherished element of the corporate culture in Cameroon.
Registration of Participants
Registration of participants, personal pictures with the event backdrop and selection of seats.
Customer Experience Training
Customer Experience training by CX Touchpoints Group. Part One: Understanding Customer Needs. Part Two: Customer Experience Competencies. Part Three: Understanding Customer Journeys.
Splitting the delegates into small groups of 10-15 people. Focused group discussions with a new resource person every 30 minutes. This gives the opportunity for delegates to discuss key customer experience challenges with peers and experts and exchange ideas.
Purchase Your Ticket
- Individual Invitation
Basic PassOne Participant (Head of customer experience within an organization).FREE
- Individual Pass
Early bird till 31.08.2022Full access to the two day summit plus 1day workshop for one person.XAF 150,000
- Corporate Team
Corporate PassUp to 5 people representing their company at the two day event and masterclasses.XAF 600,000
Krystal Palace Hotel,
(+237) 651 781 862 / 233 471 573