Cameroon Customer Experience Events


The Cameroon customer experience summit is the largest gathering of customer experience professionals in Cameroon. This event is for people who are passionate about customer service. Customer experience professionals and business leaders leading their customer experience transformation.

Our rich panel of speakers is made up of customer experience executives and experts leading customer experience for the biggest brands in Cameroon. Other specialized experts and guests are usually invited for specific input in their areas of competence.

There are 3 ways to attend the event. You can apply for an invitation if you are the head of customer service/experience for your organization. You can also get an individual ticket or participate as a company with a corporate ticket.

Yes. The Cameroon customer Experience Summit comes up every year during the international customer service week.

You are welcome to partner with the organizing team and cited on the event website and pages as an event partner. Please feel free to reach out to us through call (+237 651 781 862) or email at

The event is open for sponsorship. We have silver gold and Diamond sponsorship packages. Please confer our sponsorship packages. You can also opt for a showcase sponsorship which gives you the possibility to showcase a customer experience technology or service during the event. If you have specific sponsorship needs or proposals feel free to reach out to the organizing team at

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Terms & Conditions

1 . Event Booking and Ticket Purchase

1.1. You may make a booking and/or purchase a ticket for an Event: online via our website; or by submitting a request for a manual invoice to with the number of tickets and requested invoicing details.
1.2. If you choose to book via our manual invoicing process, full payment must be received at least 15 days before the event. If full payment is not received by this time, the booking will be cancelled with no notice to you;
Your booking is confirmed when you receive an email notification and receipt from CX Touchpoints Group. We will maintain a list of confirmed and paid-up attendees for the event, and you may gain entrance to the Event by presenting identification or your email receipt. You will not receive a hard copy or electronic ticket.

2. Refunds, Credits and Transfers

2.1. All ticket sales and bookings are final. No refund will be given except in the case of certain cancellation or rescheduling of the event. For clarification, you are not entitled to a refund if: you did not enjoy the event; you are no longer able to attend the event.
2.2. A ticket or booking is transferrable to another person on the following conditions:
2.2.1. a request is submitted in writing to containing the replacement delegates name, business name and email address.
2.2.2. the request is submitted at least 48 hours before the event.
CX Touchpoints Group reserves the right to refuse entry if a replacement delegate arrives at the event without the ticket being transferred via this procedure.

3. Event Conduct

3.1. You are expected to behave professionally and appropriately during the event. We reserve the right to refuse entry or require you to leave if your behaviour is deemed unacceptable.
3.2. CX Touchpoints Group films and photographs every event. You consent to being filmed or photographed by CX Touchpoints Group (or its representatives) and to CX Touchpoints Group using your name, likeness, image and/or voice in such photographs or films to promote our events and similar services. No remuneration is payable for such use.

4. Miscellaneous

4.1. Delegates cannot put up or share promotional or personal materials to event participants without the prior validation of CX Touchpoints Group. This validation must be done before the event and the nature of the materials to be shared is registered and approved in writing.  
4.2. These Terms constitute the entire agreement between CX Touchpoints Group and you concerning the Event.

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