Cameroon Customer Experience Events

Travel, Transport & Logistics
Customer Experience Forum

Cameroon

11.08.2023 – Douala, Cameroon

About the Forum

The Transport & Logistics Customer Experience Forum is Cameroon’s Pioneer platform for stakeholders of the Transport & Logistics sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the Transport & Logistics sector.

For all  inquiries please contact us:

Tel: +237 651 781 862 / +237 233 471 573
Email: events@cx-touchpoints.com

Keynote Presentations

Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest Transport & Logistics institutions.

cameroon CX Research

The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the Transport & Logistics sector.

High Value Training

High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within Transport & Logistics institutions.

Speaker Panel

Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the Transport & Logistics sector. 

Wasihun Asres Tiruneh

Area Manager - Cameroon & Central African Republic- ETHIOPIAN AIRLINES
Wasihun Asres

Wasihun Asres Tiruneh

Area Manager - Cameroon & Central African Republic- ETHIOPIAN AIRLINES

Paul NETONGO

General Manager - UNITED EXPRESS TRANSPORTATION CO. KIT GROUP
Paul NETONGO

Paul NETONGO

General Manager - UNITED EXPRESS TRANSPORTATION CO. KIT GROUP

Oussoumanou Sehou

CEO- INSTANT SERVICES S.A.
Oussoumanou Sehou

Oussoumanou Sehou

CEO- INSTANT SERVICES S.A.

MOHAMADOU ZAHARADINI

DGA EASYRIDE

Mefire Therese

Senior Consultant in Transit/Logistics

Mefire Therese

Senior Consultant in Transit/Logistics

Leopoldine LIKAK-BOSSECK

National President of Women in logistics Africa WILA CAMEROUN
Leopoldine LIKAK-BOSSECK

Leopoldine LIKAK-BOSSECK

National President of Women in logistics Africa WILA CAMEROUN

Hilaire TINEN

CEO & Founder BESAFE SA

Hilaire TINEN

CEO & Founder BESAFE SA

Habib Mohammed Iya

Head of Representation in Douala - Port Autonome de Kribi (PAK)
Habib Mohammed Iya

Habib Mohammed Iya

Head of Representation in Douala - Port Autonome de Kribi (PAK)

Dr. Fotabe Elmine

Customer Experience Resource - CX Touchpoints Group
Dr. Fotabe Elmine

Dr. Fotabe Elmine

Customer Experience Resource - CX Touchpoints Group

Target Organisations

Themes

  • Leveraging Technology to improve Travel, Transport & Logistics customer experience.
  • The Cameroon Customer Experience Index – Travel, Transport & Logistics Services
  • Designing, deploying and measuring customer experience programs in Travel, Transport & Logistics services.
  • Re-inventing customer loyalty in the Travel, Transport & Logistics sector.
  • CX Best Practices & Case Studies.

Masterclass / Training

  • Strategic management of transport & Logistics Customer Experience

Thèmes

  • Miser sur la technologie pour améliorer l’expérience client dans le secteur du transport et de la logistique.
  • L’indice d’expérience client du Cameroun – Les secteurs du voyage, transport et logistique
  • Concevoir, déployer et mesurer les programmes d’expérience client dans les services de transport et de logistique.
  • Réinventer la fidélité des clients dans le secteur du transport et de la logistique.
  • Meilleures pratiques et études de cas en matière de CX.

Masterclass / Formation

  • Gestion stratégique de l’expérience client dans le secteur du transport et de la logistique

Agenda

8:00-8:15
Forum Hall

Registration of Participants

8:30-9:30
Forum Hall

Presentation 1

Inter-Urban Transport Customer Experience Case Study: United Express

9:05-9:35
Forum Hall

Presentation 2

Airlines Customer Experience: Case Study Ethiopian Airlines

9:40-10:10
Forum Hall

Presentation 3

Port & Maritime Customer Experience Case Study: Port Autonome de Kribi

10:15-10:45
Forum Hall

Presentation 4

Réimaginer l'expérience client de la location de voitures et du transport urbain. Le cas de : Easy Ride

10:50 - 11:35
Forum Hall

Panel Discussions

Designing and Deploying CX Programs in the Travel, Transport & Logistics sector.

11:45 - 12:30
Forum Hall

Masterclass

Strategic management of transport & Logistics Customer Experience

12:35 - 13:05
Forum Hall

Demo

Listening to the voice of the Customer in the Travel, Transport & Logistics Sector - Sandsiv+

13:10 - 14:10
Forum hall

Networking Lunch & Group Photos

14:35 - 15:05
Forum Hall

Presentation 5

Re-inventing Customer Loyalty in the Travel, Transport and Logistics Sector - CX Best Practices

15:10 - 15:40
Forum Hall

Presentation 6

Leveraging technology to improve CX in the Transport & logistics sector: Learning from Best Practices

15:45 - 16:15
Forum Hall

Presentation 7

Solving the infrastructure and equipment challenges. Case Study: Instant Services

16:20 - 17:05
Forum Hall

Panel Discussion

Leveraging technology to transform Customer Experience in the Travel, Transport & Logistics Sector

Pricing Plans

Participation Packages

Invitation Only

Expert Pass

FREE10 Spots Only

  • Access to the forum discussions sessions.
  • Access to the Masterclass Sessions
  • For Customer Experience Directors
Early Bird

Personal Pass

XAF100000

  • Access to the forum discussions sessions.
  • Access to the masterclass sessions.
  • CX Practitioners, industry practitioners...
Corporate Ticket

company Pass

XAF500000

  • 5 People representing a company.
  • Access to the full event and masterclass
  • Company listed on event platforms.
2021 Cameroon Customer Experience Summit
Play Video about 2021 Cameroon Customer Experience Summit
ABOUT

Cameroon Customer Experience Events

These are customer Service / Experience forums, conferences, meetups, fairs, and awards organized by CX Touchpoints Group in Cameroon & Africa at large. These events bring together Cameroon's leading customer experience experts and industry practitioners, who share ideas, network, learn and develop strategies for transforming the customer experience in the country.

Partners & Sponsors

Gold Sponsor

Gold Sponsor

Partner

Organiser