Travel, Transport & Logistics
Customer Experience Forum
Cameroon
11.10.2024 – Douala, Cameroon
About the Forum
The Transport & Logistics Customer Experience Forum is Cameroon’s Pioneer platform for stakeholders of the Transport & Logistics sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the Transport & Logistics sector.
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Keynote Presentations
Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest Transport & Logistics institutions.
cameroon CX Research
The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the Transport & Logistics sector.
High Value Training
High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within Transport & Logistics institutions.
Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the Transport & Logistics sector.
Wasihun Asres Tiruneh
Area Manager - Cameroon & Central African Republic- ETHIOPIAN AIRLINES
Wasihun Asres Tiruneh
Area Manager - Cameroon & Central African Republic- ETHIOPIAN AIRLINES
Paul NETONGO
General Manager - UNITED EXPRESS TRANSPORTATION CO. KIT GROUP
Paul NETONGO
General Manager - UNITED EXPRESS TRANSPORTATION CO. KIT GROUP
Oussoumanou Sehou
CEO- INSTANT SERVICES S.A.
Oussoumanou Sehou
CEO- INSTANT SERVICES S.A.
MOHAMADOU ZAHARADINI
DGA EASYRIDE
MOHAMADOU ZAHARADINI
DGA EASYRIDE
Mefire Therese
Senior Consultant in Transit/Logistics
Mefire Therese
Senior Consultant in Transit/Logistics
Leopoldine LIKAK-BOSSECK
National President of Women in logistics Africa WILA CAMEROUN
Leopoldine LIKAK-BOSSECK
National President of Women in logistics Africa WILA CAMEROUN
Hilaire TINEN
CEO & Founder BESAFE SA
Hilaire TINEN
CEO & Founder BESAFE SA
Habib Mohammed Iya
Head of Representation in Douala - Port Autonome de Kribi (PAK)
Habib Mohammed Iya
Head of Representation in Douala - Port Autonome de Kribi (PAK)
Dr. Fotabe Elmine
Customer Experience Resource - CX Touchpoints Group
Dr. Fotabe Elmine
Customer Experience Resource - CX Touchpoints GroupTarget Organisations
- Transport and logistics Multinationals
- Inter-city Travel Agencies.
- Railway Operators.
- Air Travel Operators
- National Expedition services.
- Sea Ports & Maritime Transport
Themes
- Leveraging Technology to improve customer experiences in the sector.
- Designing, deploying, and measuring customer experience programs in travel, transport & logistics services.
- Understanding and Mapping high level Customer Journeys in the sector.
- The Cameroon Customer Experience Index – Travel, Transport & Logistics services
- CX Best Practices & Case Studies.
Agenda
Registration of Participants
Presentation 1
Inter-Urban Transport Customer Experience Case Study: United Express
Presentation 2
Airlines Customer Experience: Case Study Ethiopian Airlines
Presentation 3
Port & Maritime Customer Experience Case Study: Port Autonome de Kribi
Presentation 4
Réimaginer l'expérience client de la location de voitures et du transport urbain. Le cas de : Easy Ride
Panel Discussions
Designing and Deploying CX Programs in the Travel, Transport & Logistics sector.
Masterclass
Strategic management of transport & Logistics Customer Experience
Demo
Listening to the voice of the Customer in the Travel, Transport & Logistics Sector - Sandsiv+
Networking Lunch & Group Photos
Presentation 5
Re-inventing Customer Loyalty in the Travel, Transport and Logistics Sector - CX Best Practices
Presentation 6
Leveraging technology to improve CX in the Transport & logistics sector: Learning from Best Practices
Presentation 7
Solving the infrastructure and equipment challenges. Case Study: Instant Services
Panel Discussion
Leveraging technology to transform Customer Experience in the Travel, Transport & Logistics Sector
Individual Pass
- Access to the forum disucssions sessions.
- Access to coffee breaks
- Free Forum materials and certificate of participation
company Pass
- 10 People representing a company.
- Access to complete 2 days CX Summit + launch & coffee breaks
- Company listed on event platforms.
Partners & Sponsors
Gold Sponsor
Gold Sponsor
Partner
Organiser