Travel, Transport & Logistics
Customer Experience Forum
Cameroon
11.08.2023 – Douala, Cameroon
About the Forum
The Transport & Logistics Customer Experience Forum is Cameroon’s Pioneer platform for stakeholders of the Transport & Logistics sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the Transport & Logistics sector.
For all inquiries please contact us:
Keynote Presentations
Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest Transport & Logistics institutions.
cameroon CX Research
The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the Transport & Logistics sector.
High Value Training
High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within Transport & Logistics institutions.
Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the Transport & Logistics sector.
Wasihun Asres Tiruneh
Area Manager - Cameroon & Central African Republic- ETHIOPIAN AIRLINES
Wasihun Asres Tiruneh
Area Manager - Cameroon & Central African Republic- ETHIOPIAN AIRLINESPaul NETONGO
General Manager - UNITED EXPRESS TRANSPORTATION CO. KIT GROUP
Paul NETONGO
General Manager - UNITED EXPRESS TRANSPORTATION CO. KIT GROUPOussoumanou Sehou
CEO- INSTANT SERVICES S.A.
Oussoumanou Sehou
CEO- INSTANT SERVICES S.A.MOHAMADOU ZAHARADINI
DGA EASYRIDE
MOHAMADOU ZAHARADINI
DGA EASYRIDEMefire Therese
Senior Consultant in Transit/Logistics
Mefire Therese
Senior Consultant in Transit/LogisticsLeopoldine LIKAK-BOSSECK
National President of Women in logistics Africa WILA CAMEROUN
Leopoldine LIKAK-BOSSECK
National President of Women in logistics Africa WILA CAMEROUNHilaire TINEN
CEO & Founder BESAFE SA
Hilaire TINEN
CEO & Founder BESAFE SAHabib Mohammed Iya
Head of Representation in Douala - Port Autonome de Kribi (PAK)
Habib Mohammed Iya
Head of Representation in Douala - Port Autonome de Kribi (PAK)Dr. Fotabe Elmine
Customer Experience Resource - CX Touchpoints Group
Dr. Fotabe Elmine
Customer Experience Resource - CX Touchpoints GroupTarget Organisations
- Transport and logistics Multinationals
- Inter-city Travel Agencies.
- Railway Operators.
- Air Travel Operators
- National Expedition services.
- Sea Ports & Maritime Transport
Themes
- Leveraging Technology to improve Travel, Transport & Logistics customer experience.
- The Cameroon Customer Experience Index – Travel, Transport & Logistics Services
- Designing, deploying and measuring customer experience programs in Travel, Transport & Logistics services.
- Re-inventing customer loyalty in the Travel, Transport & Logistics sector.
- CX Best Practices & Case Studies.
Masterclass / Training
- Strategic management of transport & Logistics Customer Experience
Thèmes
- Miser sur la technologie pour améliorer l’expérience client dans le secteur du transport et de la logistique.
- L’indice d’expérience client du Cameroun – Les secteurs du voyage, transport et logistique
- Concevoir, déployer et mesurer les programmes d’expérience client dans les services de transport et de logistique.
- Réinventer la fidélité des clients dans le secteur du transport et de la logistique.
- Meilleures pratiques et études de cas en matière de CX.
Masterclass / Formation
- Gestion stratégique de l’expérience client dans le secteur du transport et de la logistique
Agenda
Registration of Participants
Networking Lunch & Group Photos
Participation Packages
Expert Pass
- Access to the forum discussions sessions.
- Access to the Masterclass Sessions
- For Customer Experience Directors
Personal Pass
- Access to the forum discussions sessions.
- Access to the masterclass sessions.
- CX Practitioners, industry practitioners...
company Pass
- 5 People representing a company.
- Access to the full event and masterclass
- Company listed on event platforms.

Cameroon Customer Experience Events
These are customer Service / Experience forums, conferences, meetups, fairs, and awards organized by CX Touchpoints Group in Cameroon & Africa at large. These events bring together Cameroon's leading customer experience experts and industry practitioners, who share ideas, network, learn and develop strategies for transforming the customer experience in the country.
Partners & Sponsors

Gold Sponsor

Gold Sponsor

Partner

Organiser