About the Forum
The Energy & Utilities Customer Experience Forum is Cameroon’s Pioneer platform for stakeholders of the Energy & Utility services sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the Energy & Utility sector.
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Keynote Presentations
Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest Energy & Utility institutions.
cameroon CX Research
The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the Energy & Utility sector.
High Value Training
High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within Energy & Utility institutions.
Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the Energy & Utility sector.
Habiba
Senior Manager Relation Client B2B - Orange CamerounHabiba
Senior Manager Relation Client B2B - Orange CamerounClement YUYUN
Assistant Managing Director - Union Bank CameroonClement YUYUN
Assistant Managing Director - Union Bank CameroonRoland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World PresidentRoland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World PresidentMarie-Rose DAYA T.
General Manager Customer Experience & Services - MTN CameroonMarie-Rose DAYA T.
General Manager Customer Experience & Services - MTN CameroonBlaise Etoa
Directeur Marketing & Communication - Société Générale CamerounBlaise Etoa
Directeur Marketing & Communication - Société Générale CamerounComing up soon...
Target Organisations
- Electricity Providers.
- Gas Companies.
- Water and distillation companies.
- Home internet providers
- Filing Stations.
Themes
- Leveraging Technology to Improve Energy & Utility customer experience.
- The Cameroon Customer Experience Index – Energy & Utility Sector
- Designing, deploying and measuring customer experience programs in Energy & Utility services.
- Re-inventing customer loyalty in the Energy & Utility sector.
- CX Best Practices & Case Studies.
Masterclass / Training
- Developing high-value customer loyalty programs.
- Customer Design Thinking & Journey Mapping.
- The Customer Experience Strategic Management Plan.
Thèmes
- Miser sur la technologie pour améliorer l’expérience client dans le secteur de l’énergie et utilités.
- L’indice d’expérience client du Cameroun – Secteur de l’énergie et et utilités.
- Concevoir, déployer et mesurer les programmes d’expérience client dans le secteur de l’énergie et utilités.
- Réinventer la fidélité des clients dans le secteur de l’énergie et utilités.
- Meilleures pratiques et études de cas en matière de CX.
Masterclass / Formation
- Développer les programmes de fidélisation des clients à forte valeur ajoutée.
- Le Customer Design Thinking et la cartographie du parcours client.
- Le plan de gestion stratégique de l’expérience client.
Agenda
Participation Packages
Expert Pass
- Access to the forum disucssions sessions.
- Access to the Masterclass Sessions
- For Customer Experience Directors
Personal Pass
- Access to the forum discussions sessions.
- Access to the masterclass sessions.
- CX Practitioners, industry practitioners...
company Pass
- 5 People representing a company.
- Access to the full event and masterclass
- Company listed on event platforms.
Cameroon Customer Experience Events
These are customer Service / Experience forums, conferences, meetups, fairs, and awards organized by CX Touchpoints Group in Cameroon & Africa at large. These events bring together Cameroon's leading customer experience experts and industry practitioners, who share ideas, network, learn and develop strategies for transforming the customer experience in the country.
Partners & Sponsors
Coming up soon...