Cameroon Customer Experience Events

Hotel , Tourism & Leisure
Customer Experience Forum

Cameroon

26.05.2023 – Douala, Cameroon

About the Forum

The Hotel Tourism & Leisure Customer Experience Forum is Cameroon’s Pioneer platform for stakeholders of the Hotel Tourism & Leisure sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the Hotel Tourism & Leisure sector.

For all  inquiries please contact us:

Tel: +237 651 781 862 / +237 233 471 573
Email: events@cx-touchpoints.com

Keynote Presentations

Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest Hotel, Tourism & Leisure institutions.

cameroon CX Research

The presentation of results of the Cameroon Customer Experience Index, with focus on the results obtained from the Hotel, Tourism & Leisure sector.

High Value Training

High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within Hotel, Tourism & Leisure institutions.

Speaker Panel

Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the Hotel,  Tourism & Leisure sectors. 

Habiba

Senior Manager Relation Client B2B - Orange Cameroun

Habiba

Senior Manager Relation Client B2B - Orange Cameroun

Clement YUYUN

Assistant Managing Director - Union Bank Cameroon

Clement YUYUN

Assistant Managing Director - Union Bank Cameroon

Roland KWEMAIN

Chairman - Go Ahead Africa Ltd 2010 JCI World President

Roland KWEMAIN

Chairman - Go Ahead Africa Ltd 2010 JCI World President

Marie-Rose DAYA T.

General Manager Customer Experience & Services - MTN Cameroon

Marie-Rose DAYA T.

General Manager Customer Experience & Services - MTN Cameroon

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Coming up soon...

Target Organisations

Themes

  • Leveraging Technology to Improve Hotel,  Tourism & Leisure customer experience.
  • The Cameroon Customer Experience Index – Hotel,  Tourism & Leisure
  • Designing, deploying and measuring customer experience programs in Hotel,  Tourism & Leisure Services.
  • Re-inventing customer loyalty in the Hotel,  Tourism & Leisure sector.
  • CX Best Practices & Case Studies.

Masterclass / Training

  • Developing high-value customer loyalty programs.
  • Customer Design Thinking & Journey Mapping.
  • The Customer Experience Strategic Management Plan.

Thèmes

  • Miser sur la technologie pour améliorer l’expérience client dans l’hôtellerie, le tourisme et les loisirs.
  • L’indice d’expérience client du Cameroun – Hôtel, tourisme et loisirs
  • Concevoir, déployer et mesurer les programmes d’expérience client dans les services d’hôtellerie, de tourisme et de loisirs.
  • Réinventer la rétention des clients dans le secteur de l’hôtellerie, du tourisme et des loisirs.
  • Meilleures pratiques et études de cas en matière de CX.

Masterclass / Formation

  • Développer les programmes de fidélisation des clients à forte valeur ajoutée.
  • Le Customer Design Thinking et la cartographie du parcours client.
  • Le plan de gestion stratégique de l’expérience client.

Agenda

Registration of Participants

Forum Hall
8:30 - 9:00

Keynote Talk

Forum Hall
09:05 - 9:25

Presentations and Panel Discussions

Forum Hall
9:30-13:00

Networking Lunch & Group Photos

Forum hall
13:05 - 14:30

Training & Masterclasses

Forum Hall
14:35 - 17:00

Closing Remarks & End of Forum

Forum Hall
17:05
Pricing Plans

Participation Packages

Invitation Only

Expert Pass

FREE10 Spots Only

  • Access to the forum disucssions sessions.
  • Access to the Masterclass Sessions
  • For Customer Experience Directors
Early Bird

Personal Pass

XAF100000

  • Access to the forum discussions sessions.
  • Access to the masterclass sessions.
  • CX Practitioners, industry practitioners...
Corporate Ticket

company Pass

XAF500000

  • 5 People representing a company.
  • Access to the full event and masterclass
  • Company listed on event platforms.
2021 Cameroon Customer Experience Summit
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ABOUT

Cameroon Customer Experience Events

These are customer Service / Experience forums, conferences, meetups, fairs, and awards organized by CX Touchpoints Group in Cameroon & Africa at large. These events bring together Cameroon's leading customer experience experts and industry practitioners, who share ideas, network, learn and develop strategies for transforming the customer experience in the country.

Partners & Sponsors

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