Hotel , Tourism & Leisure
Customer Experience Forum
Cameroon
26.05.2023 – Douala, Cameroon
About the Forum
The Hotel Tourism & Leisure Customer Experience Forum is Cameroon’s Pioneer platform for stakeholders of the Hotel Tourism & Leisure sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the Hotel Tourism & Leisure sector.
For all inquiries please contact us:
Keynote Presentations
Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest Hotel, Tourism & Leisure institutions.
cameroon CX Research
The presentation of results of the Cameroon Customer Experience Index, with focus on the results obtained from the Hotel, Tourism & Leisure sector.
High Value Training
High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within Hotel, Tourism & Leisure institutions.
Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the Hotel, Tourism & Leisure sectors.
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Blaise Etoa
Directeur Marketing & Communication - Société Générale Cameroun
Blaise Etoa
Directeur Marketing & Communication - Société Générale CamerounComing up soon...
Target Organisations
- Hotel Establishments.
- Restaurants & Catering companies.
- Amusement and recreational parks.
- Touristic attraction centers.
Themes
- Leveraging Technology to Improve Hotel, Tourism & Leisure customer experience.
- The Cameroon Customer Experience Index – Hotel, Tourism & Leisure
- Designing, deploying and measuring customer experience programs in Hotel, Tourism & Leisure Services.
- Re-inventing customer loyalty in the Hotel, Tourism & Leisure sector.
- CX Best Practices & Case Studies.
Masterclass / Training
- Developing high-value customer loyalty programs.
- Customer Design Thinking & Journey Mapping.
- The Customer Experience Strategic Management Plan.
Thèmes
- Miser sur la technologie pour améliorer l’expérience client dans l’hôtellerie, le tourisme et les loisirs.
- L’indice d’expérience client du Cameroun – Hôtel, tourisme et loisirs
- Concevoir, déployer et mesurer les programmes d’expérience client dans les services d’hôtellerie, de tourisme et de loisirs.
- Réinventer la rétention des clients dans le secteur de l’hôtellerie, du tourisme et des loisirs.
- Meilleures pratiques et études de cas en matière de CX.
Masterclass / Formation
- Développer les programmes de fidélisation des clients à forte valeur ajoutée.
- Le Customer Design Thinking et la cartographie du parcours client.
- Le plan de gestion stratégique de l’expérience client.
Agenda
Expert Pass
- Access to the forum disucssions sessions.
- Access to the Masterclass Sessions
- For Customer Experience Directors
Personal Pass
- Access to the forum discussions sessions.
- Access to the masterclass sessions.
- CX Practitioners, industry practitioners...
company Pass
- 5 People representing a company.
- Access to the full event and masterclass
- Company listed on event platforms.
Partners & Sponsors
Coming up soon...