About the Forum
The Public Sector Customer Experience Forum is Cameroon’s Pioneer platform for public sector stakeholders to come together, network, learn and inspire themselves on citizen experience best practices. The forum aims at initiating nation-wide campaigns that:
- Demonstrate the importance of customer experience in the delivery of public services.
- Provide guides and tools to accompany public sector and not-for-profit actors in the execution of public sector customer experience initiatives ‘Public experience’.
- Accompany public sector actors through their Citizen Experience Transformation efforts.
For all inquiries please contact us:
Keynote Presentations
Key note presentations and Panel discussions by high profile resource persons from the civil society, diplomatic cores and government.
cameroon CX Research
The presentation of results of the Cameroon Customer Experience Index, with focus on the results obtained from the public sector.
High Value Training
High value training on the most relevant CX skills needed to build a culture of customer experience excellence in the public sector.
Speaker Panel
Our speakers are high-profile resource persons, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the public sector.
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Blaise Etoa
Directeur Marketing & Communication - Société Générale Cameroun
Blaise Etoa
Directeur Marketing & Communication - Société Générale CamerounComing up soon...
Target Organisations
- State corporations.
- Government Agencies and ministerial departments.
- Non-governmental Organizations.
- Consular Services and Diplomatic representations.
Themes
- Leveraging Technology to improve citizen experience.
- The Cameroon Customer Experience Index – Public Sector.
- Designing, deploying and measuring citizen experience programs in banks and financial services.
Masterclass / Training
- Customer Design Thinking & Journey Mapping.
- The Customer Experience Strategic Management Plan.
Thèmes
- Miser sur la technologie pour améliorer l’expérience du citoyen.
- L’indice d’expérience client du Cameroun – secteur public.
- Concevoir, déployer et mesurer les programmes d’expérience du citoyen au Cameroun.
- Le guide de l’expérience client du secteur public au Cameroun.
Masterclass / Formation
- Le Customer Design Thinking et la cartographie du parcours client.
- Le plan de gestion stratégique de l’expérience client.
Agenda
Coming up soon...
Registration of Participants
Welcome Address
Panel 1: Designing, deploying and measuring customer experience programs in banks and financial services.
Coffee Break
Panel 2 : Leveraging Technology to improve financial services customer experience.
Edmond Junior JEMBA
Commercial and Marketing Director incharge of Digital Transformation- Chanas Assurances S.A.
Panel 3: Re-inventing customer loyalty in the financial services sector.
Case Study & sharing of best practices - Banking
Networking & Lunch
Case Study & sharing of best practices - Mobile Money
Cameroon Customer Service Index - Banking & Fiinancial Services.
Insights from the Cameroon Customer Experience Index Research. Lessons for the industry.
Showcase - The Voice of the Customer
Masterclasses
Developing high-value customer loyalty programs. Customer Design Thinking & Journey Mapping. The CX Strategic Management
Closing Remarks & End of Event
Coming up soon...
Expert Pass
- Access to the forum disucssions sessions.
- Access to the Masterclass Sessions
- For Customer Experience Directors
Personal Pass
- Access to the forum discussions sessions.
- Access to the masterclass sessions.
- CX Practitioners, industry practitioners...
company Pass
- 5 People representing a company.
- Access to the full event and masterclass
- Company listed on event platforms.
Partners & Sponsors
Coming up soon...