Cameroon Customer Experience Events

Public Sector
Customer Experience Forum

Cameroon

31.03.2023 – Yaounde, Cameroon

About the Forum

The Public Sector Customer Experience Forum is Cameroon’s Pioneer platform for public sector stakeholders to come together, network, learn and inspire themselves on citizen experience best practices. The forum aims at initiating nation-wide campaigns that:

  • Demonstrate the importance of customer experience in the delivery of public services.
  • Provide guides and tools to accompany public sector and not-for-profit actors in the execution of public sector customer experience initiatives ‘Public experience’.
  • Accompany public sector actors through their Citizen Experience Transformation efforts.

 

For all  inquiries please contact us:

Tel: +237 651 781 862 / +237 233 471 573
Email: events@cx-touchpoints.com

Keynote Presentations

Key note presentations and Panel discussions by high profile resource persons from the civil society, diplomatic cores and government.

cameroon CX Research

The presentation of results of the Cameroon Customer Experience Index, with focus on the results obtained from the public sector.

High Value Training

High value training on the most relevant CX skills needed to build a culture of customer experience excellence in the public sector.

Speaker Panel

Our speakers are high-profile resource persons, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the public sector. 

Habiba

Senior Manager Relation Client B2B - Orange Cameroun

Habiba

Senior Manager Relation Client B2B - Orange Cameroun

Clement YUYUN

Assistant Managing Director - Union Bank Cameroon

Clement YUYUN

Assistant Managing Director - Union Bank Cameroon

Roland KWEMAIN

Chairman - Go Ahead Africa Ltd 2010 JCI World President

Roland KWEMAIN

Chairman - Go Ahead Africa Ltd 2010 JCI World President

Marie-Rose DAYA T.

General Manager Customer Experience & Services - MTN Cameroon

Marie-Rose DAYA T.

General Manager Customer Experience & Services - MTN Cameroon

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Coming up soon...

Target Organisations

Themes

  • Leveraging Technology to improve citizen experience.
  • The Cameroon Customer Experience Index – Public Sector.
  • Designing, deploying and measuring citizen experience programs in banks and financial services.

Masterclass / Training

  • Customer Design Thinking & Journey Mapping.
  • The Customer Experience Strategic Management Plan.

Thèmes

  • Miser sur la technologie pour améliorer l’expérience du citoyen.
  • L’indice d’expérience client du Cameroun – secteur public.
  • Concevoir, déployer et mesurer les programmes d’expérience du citoyen au Cameroun.
  • Le guide de l’expérience client du secteur public au Cameroun.

Masterclass / Formation

  • Le Customer Design Thinking et la cartographie du parcours client.
  • Le plan de gestion stratégique de l’expérience client.

Agenda

Coming up soon...

Registration of Participants

Forum Hall
8:30 - 9:00

Keynote Talk

Forum Hall
09:05 - 9:25

Presentations and Panel Discussions

Forum Hall
9:30-13:00

Networking Lunch & Group Photos

Forum hall
13:05 - 14:30

Training & Masterclasses

Forum Hall
14:35 - 17:00

Closing Remarks & End of Forum

Forum Hall
17:05
Forum

Participation Packages

Coming up soon...

Invitation Only

Expert Pass

FREE10 Spots Only

  • Access to the forum disucssions sessions.
  • Access to the Masterclass Sessions
  • For Customer Experience Directors
Early Bird

Personal Pass

XAF100000

  • Access to the forum discussions sessions.
  • Access to the masterclass sessions.
  • CX Practitioners, industry practitioners...
Corporate Ticket

company Pass

XAF500000

  • 5 People representing a company.
  • Access to the full event and masterclass
  • Company listed on event platforms.
2021 Cameroon Customer Experience Summit
Play Video about 2021 Cameroon Customer Experience Summit
ABOUT

Cameroon Customer Experience Events

These are customer Service / Experience forums, conferences, meetups, fairs, and awards organized by CX Touchpoints Group in Cameroon & Africa at large. These events bring together Cameroon's leading customer experience experts and industry practitioners, who share ideas, network, learn and develop strategies for transforming the customer experience in the country.

Partners & Sponsors

Coming up soon...