Retail Sector
Customer Experience Forum

Cameroon

08.12.2023 – Douala, Cameroon

About the Forum

The Retail Sector Customer Experience Forum is Cameroon’s Pioneer platform for stakeholders of the Retail Sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the Retail Sector

For all inquiries please contact us:

Email: events@cx-touchpoints.com

Keynote Presentations

Keynote presentations and Panel discussions by people leading CX in Cameroon's biggest Retail organisations.

cameroon CX Research

The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the Retail Sector.

High Value Training

High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within Retail organisations.

Speaker Panel

Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the Retail Sector .

Habiba

Senior Manager Relation Client B2B - Orange Cameroun

Habiba

Senior Manager Relation Client B2B - Orange Cameroun

Clement YUYUN

Assistant Managing Director - Union Bank Cameroon

Clement YUYUN

Assistant Managing Director - Union Bank Cameroon

Roland KWEMAIN

Chairman - Go Ahead Africa Ltd 2010 JCI World President

Roland KWEMAIN

Chairman - Go Ahead Africa Ltd 2010 JCI World President

Marie-Rose DAYA T.

General Manager Customer Experience & Services - MTN Cameroon

Marie-Rose DAYA T.

General Manager Customer Experience & Services - MTN Cameroon

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Blaise Etoa

Directeur Marketing & Communication - Société Générale Cameroun

Coming up soon...

Target Organisations

Themes

Leveraging Technology to improve Retail customer experience.
The Cameroon Customer Experience Index – Retail Sector.
Designing, deploying and measuring customer experience programs in Retail Organisations.
Re-inventing customer loyalty in the Retail sector.
CX Best Practices & Case Studies.

Masterclass / Training

Developing high-value customer loyalty programs.
Customer Design Thinking & Journey Mapping.
The Customer Experience Strategic Management Plan.

Thèmes

Miser sur la technologie pour améliorer l’expérience client dans le commerce de détail.
L’indice d’expérience client du Cameroun – secteur de la vente au détail.
Concevoir, déployer et mesurer les programmes d’expérience client dans les organisations de vente au détail.
Réinventer la rétention des clients dans le secteur de la vente au détail.
Meilleures pratiques et études de cas en matière de CX.

Masterclass / Formation

Développer les programmes de fidélisation des clients à forte valeur ajoutée.
Le Customer Design Thinking et la cartographie du parcours client.
Le plan de gestion stratégique de l’expérience client.

Agenda

Pricing Plans

Participation Packages

Invitation Only

Expert Pass

FREE10 Spots Only

Access to the forum disucssions sessions.
Access to the Masterclass Sessions
For Customer Experience Directors

apply

Early Bird

Personal Pass

XAF100000

Access to the forum discussions sessions.
Access to the masterclass sessions.
CX Practitioners, industry practitioners...

Book NOW

Corporate Ticket

company Pass

XAF500000

5 People representing a company.
Access to the full event and masterclass
Company listed on event platforms.

book NOW

ABOUT

Cameroon Customer Experience Events

These are customer Service / Experience forums, conferences, meetups, fairs, and awards organized by CX Touchpoints Group in Cameroon & Africa at large. These events bring together Cameroon's leading customer experience experts and industry practitioners, who share ideas, network, learn and develop strategies for transforming the customer experience in the country.

Partners & Sponsors

Coming up soon...