About the CX Leaders Forum
This maiden edition of the forum for Customer Experience Executives only will be organized by CX Touchpoints Group in collaboration with CACEP ( Cameroon Association of Customer Experience Professionals). The conference brings together heads of customer experience from different companies across the country.
The forum will be marked by round table discussions and high value panel discussions that will focus on topical issues around customer experience.
The Forum is organised at county and regional levels to provide a framework for learning and development and understanding of strategic CX concepts and terms.
During these forums, solution providers and experts are invited to pitch their CX Solutions. This gives CX Leaders a better understanding of which technologies can better meet their transformation efforts.
A key part of these forums is access to local research on customer preferences in the country or region. Leaders get an understanding of the Customer Experience Index (CEI) of their country or region and deep dive into the variables to look after in their transformation efforts.
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Forum Focus Areas
Sharing of Best-practices
Share your CX challenges and get opinions of experts and peers, listen to their challenges to enlarge your scope and become more future ready.
Access to Technology
Provide first-hand understanding of existing CX Technologies and the value of choosing one technology over the other.
Understand CX Trends
Understand future trends and learn what you need to know in order to remain competitive and future-ready.
Coutry Specific CX Research
Provide access to country specific insights on customer preferences, expectations and satisfaction levels.
What you get
Understand existing CX technologies, their functionality, and how to leverage these technologies for CX Transformation.
Understand ways in which to improve employee experience and better manage customer success teams.
Learn the core customer experience competencies needed by frontline and back office staff and ways to manage the performance of CX Teams.
Understand the key variables that affect customer experience and drive customer preferences in the country or region and how to approach these elements strategically.
Learn how to create closed-loop feedback systems and improve the voice of the customer programs.
Understand how to create loyalty programs that respond to customer needs and company objectives.
Understand current industry trends, network with peers, and be inspired by what leading actors are doing in the CX space to have a competitive advantage.
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Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience.
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Blaise Etoa
Directeur Marketing & Communication - Société Générale Cameroun
Blaise Etoa
Directeur Marketing & Communication - Société Générale CamerounComing up soon...
Themes
- Customer Experience technologies
- Cameroon Customer Experience Index
- Customer experience competences and performance management
- Voice of the customer programs
- Employee experience and leading customer success teams
- CX trends and future readiness
Thèmes
- Les technologies de L’expérience Client.
- Indice de l’expérience client du Cameroun
- Compétences en matière de CX et gestion des performances
- Programmes de Voice of Customer(VoC)
- Expérience des employés et direction d’équipes chargées de la réussite des clients
- Tendances en CX et préparation à l’avenir
Agenda
Coming up soon...
Registration of Participants
Keynote Talk
Presentations and Panel Discussions
Networking Lunch & Group Photos
Training & Masterclasses
Closing Remarks & End of Forum
Participation in the CX leaders form is on invitation only. Participation fees may apply depending on country region or scope of the specific forum.
For all inquiries please contact us:
Partners & Sponsors
Coming up soon...