About the Summit & Showcase
This is Cameroon’s pioneer and largest gathering of customer experience professionals. This edition will be marked by:
- The presentation of the Cameroon customer experience index, research that showcases the customer experience situation of different sectors in Cameroon and which variables to look at when trying to improve customer experience in these sectors.
- The leading customer-centric organizations in Cameroon will take the stage to showcase what they are doing in the area of customer experience and demonstrate how they are creating value for customers through technology, process improvements and other initiatives.
For all inquiries please contact us:
What to Expect
Keynote Presentations
Keynote presentations and Panel discussions by people leading Customer Experience Transformation in Cameroon's biggest institutions.
Panel Discussions
Quality exchange between experts on trending customer experience issues and their approach on customer experience transformation.
High Value Training
High-value training on the most relevant CX skills needed to build a culture of customer experience excellence within financial institutions.
B2B Expositions
A Business-to-business exposition area, with companies and customer experience solution providers pitching their solutions and making connections.
cameroon CX Research
The presentation of results of the Cameroon Customer Experience Index, with a focus on the results obtained from the financial sector.
Networking Sessions
This is the one place where eveyone who matters in the Customer Experience Space in Cameroon will be. A place to meet, greet and network.
Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience.
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Blaise Etoa
Directeur Marketing & Communication - Société Générale Cameroun
Blaise Etoa
Directeur Marketing & Communication - Société Générale CamerounComing up soon...
Themes
- CX Technologies and tools for improving Voice of the Customer Programs.
- Building a customer-centric culture through Employee Experience.
- Mastering customer journeys.
- AI & Machine learning at the heart of CX Transformation.
- Customer service standards, compliance & best Practices.
Thèmes
- Les technologies et outils CX qui permettent d’améliorer les programmes de voix du client.
- La création d’une culture centrée sur le client à travers l’expérience des employés.
- Maîtriser les parcours clients.
- L’IA et le Machine Learning au cœur de la transformation du CX.
- Les standards du service client, conformité et meilleures pratiques.
Agenda
Coming up soon...
Registration of Participants
Keynote Talk
Presentations and Panel Discussions
Networking Lunch & Group Photos
Training & Masterclasses
Closing Remarks & End of Forum
Expert Pass
- Access to the forum discussions sessions.
- Access to the Masterclass Sessions
-
For Customer Experience Directors.
Personal Pass
- Access to the summit and B2B Expositions.
- Free Employee Customer Service guide (sold at 12,000frs) and Lunch ticket
-
CX leaders conference & CS Excellence awards – Invitation only Gala.
company Pass
- 10 People representing a company.
- 10 copies of the employee customer service guide
- Access to CX leaders conference for your head of Customer Experience.
- Citation as participating company + access to group photos of your company
Partners & Sponsors
Coming up soon...